Features
All features

Schedule and booking

ScheduleOnline bookingAppointment confirmationsWaitlists and recallsStaff tasks

Patients and medical record

PatientsDental chartMedical record and quality controlTherapy and prescriptionsTreatment plans and coursesPatient balancePatient portal

Documents and signatures

DocumentsElectronic signature

Finance and cash desk

Invoices and paymentsFiscal receipts (54-FZ)Payment receiptDebtors and tax certificatesWarehousePayroll

Communications

SMS, e-mail and telephonyAI assistantClinic CRM

Analytics and management

AnalyticsStaff KPIsEnd-to-end analytics and ROIEGISZ

Platform and security

Roles and accessBranchesClinic out of the boxData importSettings and brandingKnowledge baseSubscription and promotions

Solutions

Visit confirmationsPatient communicationsPatient self-servicePatient recall
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Features

DIVAMED features for the clinic's daily work

From the first booking to the repeat visit. Scheduling, treatment, documents, payments and clinic management run on one shared database.

Patient journey

The lifecycle of a visit

  1. 01

    Booking

    Online booking and the front desk calendar

  2. 02

    Confirmation

    SMS, Telegram, MAX and e-mail with a reply log

  3. 03

    Visit

    Dental chart, medical record and AI assistant

  4. 04

    Documents

    Contract, consent, referrals and electronic signature

  5. 05

    Payment

    Invoice, 54-FZ fiscal receipt and payment receipt

  6. 06

    Return

    Reminders, waitlists and the patient portal

System modules

All functionality by area

Seven areas of clinic work. Every module comes with specific capabilities and a detailed description.

01

Schedule and booking

Doctors' schedule in DIVAMED

Schedule

Manage appointments in a daily, weekly or monthly calendar. Move visits with the mouse and see overlaps between different doctors on parallel lanes.

  • Daily, weekly and monthly calendar
  • Drag & drop rescheduling
  • Parallel lanes for different doctors
  • Red line for the current time
  • Jump to the nearest appointment
Learn more
Online booking in DIVAMED

Online booking

Let patients book from the clinic website or via a QR code at the front desk. Available time is calculated from the doctor's schedule, the service duration and busy slots.

  • Choose service, doctor and branch
  • Free time calculation
  • Confirmation with a one-time SMS code
  • Booking from the website and by QR code
Learn more
Appointment confirmations in DIVAMED

Appointment confirmations

Check patients' plans before the visit via SMS, Telegram, MAX and e-mail. Replies are collected in a log, and the clinic tailors message templates to its own scenarios.

  • Automatic confirmations, reminders and cancellations
  • SMS, Telegram, MAX and e-mail
  • Log: confirmed / cancelled / silent
  • Attendance analytics
  • Clinic templates
Learn more
Waitlists and recalls in DIVAMED

Waitlists and recalls

Collect patients who want a slot that opens up. Set reminders for a repeat visit after a chosen number of months and record the reasons for refusal.

  • Waitlist for a freed-up slot
  • Recall after N months
  • Hygiene and check-up reminders
  • Reasons for refusal
Learn more
Staff tasks in DIVAMED

Staff tasks

Hand the front desk and doctors specific patient-related tasks. Statuses, overdue flags and a counter on the widget keep assignments in view.

  • Tasks for the front desk and doctors
  • "Call the patient" task
  • Prepare documents before the visit
  • Statuses, overdue flags and a counter
Learn more
02

Patients and medical record

Patient database and patient records in DIVAMED

Patients

Keep contacts, documents and key patient details in one record. Find a patient by phone with ⌘K, check for duplicates and merge repeated records.

  • Contacts, passport and insurance policy
  • Tags, groups, allergies and consents
  • Global phone search — ⌘K
  • Duplicate search and merge
  • First-visit questionnaire with data confirmation
Learn more
Patient dental chart in DIVAMED

Dental chart

Work with an interactive SVG tooth map. The history of each tooth and before/after images make it easy to review treatment step by step.

  • Interactive SVG map
  • History of every tooth
  • Before/after images
Learn more
Medical record and quality control in DIVAMED

Medical record and quality control

Keep medical entries from draft to approval. Version history and an access log help control work with the record, while permissions and encryption protect access to data.

  • Draft → approval → edit protection
  • Copies and version history
  • Access log with a stated reason
  • Encryption of personal data
  • Permission matrix
Learn more

Therapy and prescriptions

The "Prescriptions and certificates" section of the patient record for a multi-specialty clinic: prescriptions, administration sheets, tests, referrals, health indicators, vaccinations, follow-up registry, sick leave and certificates.

  • Prescriptions and administration sheets
  • Tests, referrals, health indicators
  • Vaccinations and follow-up registry
  • Sick leave and printable certificates
Learn more
Treatment plans and courses in DIVAMED

Treatment plans and courses

Plan treatment by service and approval stage. Procedure courses link numbered sessions to appointments, invoices and drug write-offs.

  • Service items in the plan
  • Stages: proposed / approved / completed
  • Courses with session numbers
  • Linked to appointments and invoices
  • Drug write-off per session
Learn more
Patient balance in DIVAMED

Patient balance

Track a patient's funds in a separate wallet. Top-ups, write-offs, payments from the balance and refunds are kept in the record's history.

  • Patient wallet
  • Top-ups and write-offs
  • Payment from the balance
  • Refunds and transaction history
Learn more
Patient portal in DIVAMED

Patient portal

Give patients access to online booking and document signing in the portal. Repeat-visit reminders and waitlists help bring patients back to the clinic.

  • Online booking
  • Document signing in the portal
  • "Documents ready" email
  • Recall reminders
Learn more
03

Documents and signatures

Patient documents and invoices in DIVAMED

Documents

Generate PDF documents from templates with the clinic's details and branding. Contracts, consents and medical forms come with print history and electronic signature.

  • Contract and informed voluntary consent
  • Medical record, referral form 037/u and coupon 025/u
  • Automatic PDF generation
  • Templates with clinic branding
  • Print history
  • Electronic signature
Learn more
Electronic signature in DIVAMED

Electronic signature

Organize document signing on a tablet or in the patient portal. The patient gets an email when documents are ready, and the front desk gets a task to prepare them for the visit.

  • Two signatures: patient and doctor
  • Signing on a tablet and in the portal
  • Awaiting and signed statuses
  • Task for the front desk
  • "Documents ready" email
Learn more
04

Finance and cash desk

Patient invoices and payment statuses in DIVAMED

Invoices and payments

Issue invoices with services and discounts, accept partial and repeat payments. The journal shows who took the money, while statuses and balance help control settlements.

  • Services and discounts in an invoice
  • Partial and repeat payments
  • Cash, card, transfer, online and balance
  • Journal of who took the money
  • Statuses and balance due
  • Printed receipt
Learn more
Fiscal receipts (54-FZ) in DIVAMED

Fiscal receipts (54-FZ)

Issue a fiscal receipt at payment through the ATOL Online integration. Statuses are stored in the system, and sending is retried automatically if the connection fails.

  • ATOL Online integration
  • Receipt at payment
  • Status of every receipt saved
  • Auto-retry on connection failure
  • Details and on/off switch in settings
Learn more
Payment receipt in DIVAMED

Payment receipt

Give the patient a printed receipt with payment details. It shows the clinic's details, the payment method and the cashier's signature; the receipt does not replace a fiscal receipt.

  • Printed receipt for the patient
  • Clinic details
  • Payment method
  • Cashier's signature
  • Separate from the fiscal receipt
Learn more
Debtors and tax certificates in DIVAMED

Debtors and tax certificates

Check outstanding debts in the registry and prepare payment certificates for a tax deduction. Payment history can be exported for further work.

  • Debtor registry
  • Payment certificate for a tax deduction
  • Payment history export
Learn more
Material inventory in DIVAMED

Warehouse

Track stock, receipts and consumption of materials. Write-off by service norms and stocktaking help reconcile records with the clinic's actual work.

  • Stock and receipts
  • Write-off by service norms
  • Stocktaking
  • Warehouse per branch and a shared clinic warehouse, transfers between them (when the Branches feature is enabled)
Learn more
Doctors' payroll settings in DIVAMED

Payroll

Calculate pay from completed services and a percentage. Payouts and calculation history help verify what staff are owed.

  • Calculation from completed services
  • Percentage in the calculation
  • Payouts
  • History
Learn more
05

Communications

SMS, e-mail and telephony in DIVAMED

SMS, e-mail and telephony

Bring messages and calls into the clinic's workflows. Check the SMS balance, Telegram and MAX replies and the causes of e-mail errors, and link calls to patients.

  • SMS provider: balance and templates
  • Calls linked to the patient
  • Five e-mail templates
  • Send log with error reasons
  • Problem-address panel
  • Confirmations in Telegram and MAX
Learn more
Doctor's AI assistant in DIVAMED

AI assistant

Draft the medical record text from notes and fill in entry fields with AI. Smart search helps find information in the clinic's knowledge base.

  • Medical record text generated from notes
  • Filling in entry fields
  • Smart search across the clinic's knowledge base
Learn more
CRM lead funnel in DIVAMED

Clinic CRM

Work with patient returns and sources in one system. Confirmations, waitlists and end-to-end analytics help guide the patient to a repeat appointment.

  • Patient path from the source
  • Confirmations and replies
  • Waitlists
  • Repeat-visit reminders
  • Reasons for refusal
Learn more
06

Analytics and management

Enquiry analytics in DIVAMED

Analytics

Track revenue, doctor workload and attendance. Online booking conversion helps assess how patients move through the path to an appointment.

  • Clinic revenue
  • Doctor workload
  • Attended and missed visits
  • Online booking conversion
  • RFM segments and cohorts of the patient base
Learn more
Staff KPIs in DIVAMED

Staff KPIs

Compare plan and actual for doctors and front desk staff. For doctors: revenue, appointments, attendance, returns and sales conversion; for front desk: manually accepted payments against a plan. KPIs are visible only to the director.

  • Doctors' plan vs. actual: revenue and appointments
  • Attendance and returns
  • Sales conversion by treatment plans
  • Front desk payments against a plan
Learn more
End-to-end analytics and ROI in DIVAMED

End-to-end analytics and ROI

Trace the patient's path from the source to the repeat appointment and evaluate the payback of advertising channels: channel spend against the payments of its patients over the period, CAC and ROMI. This is an advertising metric, not clinic profit.

  • Patient source
  • Path to the repeat appointment
  • ROI and ROMI of advertising channels
  • Patient acquisition cost (CAC)
Learn more
EGISZ connection settings in DIVAMED

EGISZ

Use export in line with EGISZ requirements (Russia's Unified State Health Information System). The module is part of the clinic's toolkit for working with medical data.

  • Data export
  • EGISZ requirements
  • Works within the clinic's shared system
Learn more
07

Platform and security

Roles and access in DIVAMED

Roles and access

Separate access across six roles and a permission matrix. Clinical data is available to medical staff, personal data is encrypted, and changes are recorded in a log.

  • Six roles and a permission matrix
  • Clinical data for medical staff
  • Encryption of personal data
  • "Who changed what" log
Learn more

Branches

Run several rooms and branches in one system. Schedule per room, warehouses per branch and a shared clinic warehouse.

  • Rooms and branches
  • Schedule per room
  • Warehouses per branch and a shared warehouse
  • Transfers between warehouses
Learn more
Clinic out of the box in DIVAMED

Clinic out of the box

Pick a clinic profile and start with ready reference data. Services, medical record templates, clinical guidelines and AI templates can be topped up without losing your own data.

  • Dentistry, orthodontics, cosmetology, paediatrics, multi-specialty clinic
  • Services with prices and durations
  • Medical record templates
  • Guidelines with ICD-10 codes
  • AI templates
  • Top-up without overwriting your own data
Learn more
Data import in DIVAMED

Data import

Upload patients and stock from Excel. Duplicate checks help prepare the database for work without re-entering everything by hand.

  • Upload from Excel
  • Patient import
  • Stock import
  • Duplicate check
Learn more
Settings and branding in DIVAMED

Settings and branding

Brand the system for your clinic and set working parameters. Logo, colours, details, opening hours, fields and modules are configured by profile.

  • Logo and interface colours
  • Clinic details in all documents
  • Opening hours
  • Fields and modules by profile
Learn more
Knowledge base in DIVAMED

Knowledge base

Use built-in instructions for every module. Onboarding hints help staff master the working sections.

  • Built-in instructions
  • Help for every module
  • Launch with hints
  • Smart search via the AI assistant
Learn more
Subscription and promotions in DIVAMED

Subscription and promotions

Manage your plan and renewal in the clinic's account. Limits, payment history, balance and available discounts help plan how you use the system.

  • Plans with limits
  • Renewal with a saved card
  • Promo periods and launch discounts
  • Personal terms for the clinic
  • Payment history and balance
Learn more
Advantage

One system — one set of data

Information is entered once and reused across related workflows.

Single patient record

Contacts, visit history, treatment, documents and invoices are gathered in one profile

Connected schedule

A booking ties together the patient, doctor, service, room and visit status

Data for managers

The dashboard and reports use actual appointments, services, payments and enquiries

One search and control

Global search, roles and the action log help you find data fast and see the change history

Demo · 30 minutes

See how DIVAMED will work in your clinic

We will walk you through the patient journey and the modules for your team's tasks.

We will get back to you within one business day. No obligation and no pushy calls.

See how DIVAMED will work in your clinic

In 30 minutes we'll walk through the scenarios that fit you, answer your questions and pick a plan.

Book a demo